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Welcome to Trimtraders...
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About Us This web site is owned and operated by Trimtraders Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. |
Shipping And Handling
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Delivery Schedule All orders are usually dispatched the same day for all items currently held in stock, providing we receive your order before 1pm UK time Monday to Friday with the exception of English public holidays. Rarely, if we are awaiting stock your goods may be delayed for longer than this period. This only happens in exceptionally busy times and is not the normal procedure, but please allow up to 5 working days for delivery. We will try to dispatch orders received after 1pm on the same day, but if that is not possible, they will be dispatched the next working day.All goods that require a signature for proof of postage will need to be signed for on delivery, and it is the responsibility of the recipient to ensure that someone is available for delivery on the day. If the delivery is attempted, and fails, a redelivery will be scheduled automatically.If after a third attempted delivery the item is still not delivered or collected, it will be returned to us, and a redelivery cost will need to be paid for by the customer. This is the charge that our couriers charge us for redelivery, and we therefore pas this onto you to keep our cost down. If the goods are not required , then a 15% handling fee will be charged , and your money will be refunded on successful return of the items. The return of the items and its insurance is the responsibility of the customer. Customers in the Highlands of Scotland may find that their deliveries take one extra working day to arrive. Note that cross-border shipments are subject to opening and inspection by customs authorities.
Liability We shall not be liable to you for any losses including loss of profits (whether direct or indirect) revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liabilty for fraud or for death or personal injury. |
Back Orders If your item is not in stock, we will back order for you. You will always be emailed giving you an approximate date for delivery, alternatively we may be able to recommend a suitable replacement. Product Images & Descriptions Product images displayed are for illustration purposes only and may differ from actual products received. Trimtraders will always endeavour to supply goods as per images shown, however manufacturers do vary designs and packaging and we reserve the right to supply identical items with alternative packaging without prior notice to the customer. |
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. |
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
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Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 08005677839 (International +44 08005677839) or fax us on 01142385558 or write to us at Unit 5a Holbrook Commerce Park Holbrook Close Sheffield, South Yorkshire S20 3FJ United Kingdom |
Privacy Policy Trimtraders Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. |
Returns Policy Your rights to return goods are protected as a consumer under the EU Distance Selling Regulations 2000.(Please note that if you purchase goods from us as a business, using a business name, then you will be making the transaction and purchasing the goods from us as a business to business sale, and these rights are not caught by this agreement, meaning any refund will be at the sole discretion of Trimtraders Ltd). You will have 7 days from recieving the goods to action this right. |